Category Archives: Telemarketing

8 Benefits of CRM for Telemarketing; Auto-dialing Alone Just Won’t Cut It

Telemarketing is a highly competitive field, keeping leading positions in this environment needs to embrace rapid technology changes, growing customer demands and a lead management software to remain invaluable. Reps normally determine selling success by effectiveness and, thus, the business becomes critical in the minds of its customers based on the quality of lead’s interactions. … Continue reading 8 Benefits of CRM for Telemarketing; Auto-dialing Alone Just Won’t Cut It

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sales coaching with call metrics

How to Coach Your Agents Using Call Metrics

By Aleksandr Peterson A call center is only as good as its agents. Whether inbound or outbound, sales or service, it’s important that agents continuously hone their skills, improve efficiency, and stay informed about new products and best practices. But they also need guidance, accountability, and encouragement. That’s why call centers hire coaches — to … Continue reading How to Coach Your Agents Using Call Metrics

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overcome objections

Black Belt Techniques to Combat the 6 Most Common Sales Objections

One of the most challenging parts of an inside sales call is overcoming the many objections that the prospect may come up with to dodge your sales pitch. Look at these sales objections, not with dread, but as an opportunity to close the deal. Think about it this way, if the prospect didn’t have any … Continue reading Black Belt Techniques to Combat the 6 Most Common Sales Objections

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inside sales close rates

7 Easy Inside Sales Tips to Catapult Your Closing Ratio

Would you like to double your closing ratio? Ask fifty different sales reps and the chances are you’ll get fifty different answers on how to close a sale. There are many subjective factors involved in closing the deal, like the prospect’s personality and company situation. Your goal is to convince the prospect to buy your … Continue reading 7 Easy Inside Sales Tips to Catapult Your Closing Ratio

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Write Your Sales Message Like a Zombie Show Script

Did you see the season 5 premiere episode of The Walking Dead last night? Wow! They didn’t pull any punches. They got right to the action. I was literally on the edge of my seat. It was intense. It was oddly gratifying. It was exactly what I wanted. It is the perfect analogy for a … Continue reading Write Your Sales Message Like a Zombie Show Script

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Crafting Your B2B Telemarketing Campaign

    Many companies have attempted to add a B2B telemarketing campaign to their existing sales & marketing efforts. Often times, poorly planned initiatives lead to mixed results leaving some people to believe that telemarketing is dead. Not true! B2B telemarketing campaigns can be an incredible sales & marketing tactic when appropriately planned and executed. … Continue reading Crafting Your B2B Telemarketing Campaign

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Wasted Days and Wasted Nights – How we Fail to Collect Vital Data on Each and Every Sales Call

Yep – I am astonished by the lack of what we should know but don’t. Every day, businesses are cranking out tons of sales calls that seem to fall short of gaining any real intellectual knowledge, despite all the effort. I was chatting with an Inside Sales manager a few weeks back, and he shared some … Continue reading Wasted Days and Wasted Nights – How we Fail to Collect Vital Data on Each and Every Sales Call

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Real Time Stats – Instant Gratification and Mistakes Avoided

Not so many years ago, we would click on a few icons, wait for a report to generate, review the report and feel pretty good about the control and speed we had over our data, salespeople and results. Well friends, in a world of instant gratification, reports seem like yesterday’s news. Today, we want live … Continue reading Real Time Stats – Instant Gratification and Mistakes Avoided

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Free Call Center Software? Well, not quite.

“WOW! Free, and it does everything I need it to”…. Really? Because of the nature of what I do, I keep a close eye on search volume for particular terms. Over the last several years I have seen a measurable uptick in the number of searches for “Free Software.” It is not only call center … Continue reading Free Call Center Software? Well, not quite.

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