Category Archives: Outbound Call Center

Cold Calling is Not for Dummies

Cold Calling is Not for Dummies

Cold calling is an effective sales tool with a bad name. Even when poorly executed, cold calling works albeit with some collateral damage. When done properly, cold calling can become the start of a long-term relationship with your leads — many of whom will convert into customers. The Dumb Way to Make Cold Calls: Stick … Continue reading Cold Calling is Not for Dummies

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Donor Retention is a Major Struggle for Nonprofits

Of all the industry verticals we serve, I think nonprofits may see some of the toughest challenges. They aren’t “selling” anything, per se, but they certainly must market themselves and persuade donors to act in much the same way for-profit companies must persuade their customers to buy. Due to the economic downturn of the past … Continue reading Donor Retention is a Major Struggle for Nonprofits

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The Three Bears of Auto Dialing: Which One’s is Just Right for You?

Do you know which call center software is right for your inside sales team? Which one will give you the most dials per hour with the best quality? If you want to know the scoop on the different types of call center software, then let’s talk. There are three main types of auto dialing software … Continue reading The Three Bears of Auto Dialing: Which One’s is Just Right for You?

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overcome objections

Black Belt Techniques to Combat the 6 Most Common Sales Objections

One of the most challenging parts of an inside sales call is overcoming the many objections that the prospect may come up with to dodge your sales pitch. Look at these sales objections, not with dread, but as an opportunity to close the deal. Think about it this way, if the prospect didn’t have any … Continue reading Black Belt Techniques to Combat the 6 Most Common Sales Objections

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6 Tips for Managing Virtual Sales Teams for Outbound Selling

  Managing virtual sales teams is becoming a common theme in the workplace.  As times change, so does the average worker.  Many companies are turning to managing virtual sales teams in order to save money on office space and create a flexible working atmosphere.  This trend will most likely continue to increase with the development … Continue reading 6 Tips for Managing Virtual Sales Teams for Outbound Selling

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Call Center Software – Is Your Pick About Productivity?

Several times a week, we hear from people who are either searching for outbound call center software or looking to upgrade their existing platform. I am often surprised that they have done little or no due diligence to identify their desired outcome. Are they looking to move calls more fluidly through their maze of departments … Continue reading Call Center Software – Is Your Pick About Productivity?

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Free Call Center Software? Well, not quite.

“WOW! Free, and it does everything I need it to”…. Really? Because of the nature of what I do, I keep a close eye on search volume for particular terms. Over the last several years I have seen a measurable uptick in the number of searches for “Free Software.” It is not only call center … Continue reading Free Call Center Software? Well, not quite.

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