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	<title>VanillaSoft Blog</title>
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	<link>http://blog.vanillasoft.com</link>
	<description>Inside Sales Enablement  - Technology, Process and People</description>
	<lastBuildDate>Wed, 16 May 2012 16:45:13 +0000</lastBuildDate>
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		<title>Wasted Days and Wasted Nights &#8211; How we Fail to Collect Vital Data on Each and Every Sales Call</title>
		<link>http://blog.vanillasoft.com/wasted-days-and-wasted-nights-how-we-fail-to-collect-vital-data-on-each-and-every-sales-call/</link>
		<comments>http://blog.vanillasoft.com/wasted-days-and-wasted-nights-how-we-fail-to-collect-vital-data-on-each-and-every-sales-call/#comments</comments>
		<pubDate>Wed, 16 May 2012 16:45:13 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[Prospecting/Cold Calling]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=595</guid>
		<description><![CDATA[Yep – I am astonished by the lack of what we should know but don&#8217;t. Every day, businesses are cranking out tons of sales calls that seem to fall short of gaining any real intellectual knowledge, despite all the effort. I was chatting with an Inside Sales manager a few weeks back, and he shared some [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Beyond Basic VoIP &#8211; New Features That Sizzle</title>
		<link>http://blog.vanillasoft.com/beyond-basic-voip-new-features-that-sizzle/</link>
		<comments>http://blog.vanillasoft.com/beyond-basic-voip-new-features-that-sizzle/#comments</comments>
		<pubDate>Mon, 09 Apr 2012 16:50:48 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Prospecting/Cold Calling]]></category>
		<category><![CDATA[VoIP]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=584</guid>
		<description><![CDATA[Several months back I wrote a post titled, “VoIP &#8211; Choosing the Right Provider for Your Inside Sales Team.” The post not only turned out to be popular, but actually generated quite a bit of traffic for one of the companies I referred to. The popularity of the post, the feedback I received from it, [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/beyond-basic-voip-new-features-that-sizzle/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Call Center Software &#8211; Is Your Pick About Productivity?</title>
		<link>http://blog.vanillasoft.com/call-center-software-is-your-pick-about-productivity/</link>
		<comments>http://blog.vanillasoft.com/call-center-software-is-your-pick-about-productivity/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 14:33:54 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[Prospecting/Cold Calling]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Call Center Software]]></category>
		<category><![CDATA[Cold Calling Software]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=550</guid>
		<description><![CDATA[Several times a week, we hear from people who are either searching for call center software or looking to upgrade their existing platform. I am often surprised that they have done little or no due diligence to identify their desired outcome. Are they looking to move calls more fluidly through their maze of departments and [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/call-center-software-is-your-pick-about-productivity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cold Calling &#8211; It Is Not The Volume, But The Art</title>
		<link>http://blog.vanillasoft.com/cold-calling-it-is-not-about-the-volume-but-about-the-art/</link>
		<comments>http://blog.vanillasoft.com/cold-calling-it-is-not-about-the-volume-but-about-the-art/#comments</comments>
		<pubDate>Mon, 27 Feb 2012 17:22:16 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Prospecting/Cold Calling]]></category>
		<category><![CDATA[cold calling]]></category>
		<category><![CDATA[Cold Calling Software]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=539</guid>
		<description><![CDATA[Yep!  I used the words “art” and “cold calling” in the same sentence. We sponsored a webinar last week by our good friend Wendy Weiss, “The Queen of Cold Calling.” Pretty much anyone who uses the phone as a selling tool knows Wendy. If you don’t, you really need to jump on her next webinar. Wendy [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/cold-calling-it-is-not-about-the-volume-but-about-the-art/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Software Features &#8211; Don&#8217;t Leave Money in the Bag! 5 Ways to Get the Most From What You Are Paying For.</title>
		<link>http://blog.vanillasoft.com/software-features-don%e2%80%99t-leave-money-in-the-bag-5-ways-to-get-the-most-from-what-you-are-paying-for/</link>
		<comments>http://blog.vanillasoft.com/software-features-don%e2%80%99t-leave-money-in-the-bag-5-ways-to-get-the-most-from-what-you-are-paying-for/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 19:38:16 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Lead Management]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=526</guid>
		<description><![CDATA[Recently, I started writing a new post about some of our best features which we think are underutilized by our customers. As I thought about several customers, knowing what I know about their business, I had a “Wow!” moment. These folks have no clue that VanillaSoft has these features baked in. With this new knowledge, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lead and Prospect Management-Through Email? Yep, That&#8217;s What I Said</title>
		<link>http://blog.vanillasoft.com/lead-and-prospect-management-through-email-yep-thats-what-i-said/</link>
		<comments>http://blog.vanillasoft.com/lead-and-prospect-management-through-email-yep-thats-what-i-said/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 20:11:05 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[e-mail management]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=503</guid>
		<description><![CDATA[It has been said that a man who promotes his competitors on his own site is a man who soon will find another line of work. I have always believed, and made it the policy of VanillaSoft, that getting people into the right product is more important than selling your product to the wrong person. [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/lead-and-prospect-management-through-email-yep-thats-what-i-said/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Defining Success &#8211; A Different Set of Metrics</title>
		<link>http://blog.vanillasoft.com/defining-success-a-different-set-of-metrics/</link>
		<comments>http://blog.vanillasoft.com/defining-success-a-different-set-of-metrics/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 18:39:19 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[Personal Thoughts]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=495</guid>
		<description><![CDATA[ It is that time of the year again when we all set our goals for next year. We pour over this year’s numbers looking for the trends, the openings for growth, where we fell short and so on. We drive a flag into 2011 and declare success or stick a fork in it and say [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/defining-success-a-different-set-of-metrics/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Lead Management and Demand Generation &#8211; Different, Equal, Powerful</title>
		<link>http://blog.vanillasoft.com/lead-management-and-demand-generation-different-equal-powerful/</link>
		<comments>http://blog.vanillasoft.com/lead-management-and-demand-generation-different-equal-powerful/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 16:34:48 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[Demand Generation]]></category>
		<category><![CDATA[lead management software]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=477</guid>
		<description><![CDATA[Lauren Carlson, CRM Market Analyst over at Marketing Automation Software Guide, shared a post and video link that I think clearly outlined and clarified some of the confusion around lead management and demand generation. As a provider of Lead Management Software, we see it all of the time. Lauren shared that “demand generation” and “lead [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/lead-management-and-demand-generation-different-equal-powerful/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM-Lead Management Software:The Death of Lost Productivity for Outbound Selling</title>
		<link>http://blog.vanillasoft.com/crm-lead-management-softwarethe-death-of-lost-productivity-for-outbound-selling/</link>
		<comments>http://blog.vanillasoft.com/crm-lead-management-softwarethe-death-of-lost-productivity-for-outbound-selling/#comments</comments>
		<pubDate>Tue, 29 Nov 2011 15:48:23 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Inside Sales]]></category>
		<category><![CDATA[Inside Sales Technologies]]></category>
		<category><![CDATA[Lead Management]]></category>
		<category><![CDATA[Prospecting/Cold Calling]]></category>
		<category><![CDATA[CRM-Lead Management Software]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=470</guid>
		<description><![CDATA[Have you ever stood behind your outbound sales people and really paid attention after they complete a sales call? It can be quite the learning experience. Whether they are the high-paid closers or the entry level prospectors, many, if not most, will kill quite a bit of time before saddling up and making the next [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/crm-lead-management-softwarethe-death-of-lost-productivity-for-outbound-selling/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Time to Give Thanks</title>
		<link>http://blog.vanillasoft.com/time-to-give-thanks/</link>
		<comments>http://blog.vanillasoft.com/time-to-give-thanks/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 14:50:06 +0000</pubDate>
		<dc:creator>Ken Murray</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.vanillasoft.com/?p=467</guid>
		<description><![CDATA[Sometime we simply do not take the time to say thanks. We all may think it, or, from a business prospective, create a campaign to show it, but, I am talking about truly being reflective and feeling it. As you know, I usually write about software, lead management and business. Now that the holiday season [...]]]></description>
		<wfw:commentRss>http://blog.vanillasoft.com/time-to-give-thanks/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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