All posts by David Hood

It Is Better to Know Why You Feel That Way

In business, as in our personal lives, it is sometimes easy to identify the problem but hard to take action to solve it. This is particularly true when the struggle is one between the heart and the mind, when your instinct is telling you something but your mind doubts the conclusion. And just as with […]

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Ode to the Undervalued Admin

I want to give a shout-out on Administrative Professional Day to all of those people working in the background to keep sales processes running efficiently. As a company offering a hosted sales solution we perhaps have a different perspective into the functioning of sales groups through our interaction both during implementation and ongoing support. We […]

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Drop by our Booth #637 at ICON in San Diego

April is kicking off in high gear for VanillaSoft! Next week we will be attending the Association of Fundraising Professionals (AFP) International Conference on Fundraising (ICON). We look forward to meeting with attendees to learn more about the opportunities and challenges facing telefundraising professionals and share how VanillaSoft can Directions my reviewer dance where to […]

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International Coaching Week

International Coaching Week came and went without a lot of fanfare last week. Unfortunately I think that coaching does actually get short changed in many companies. I don’t believe that this is usually a conscious decision in that the manager has decided that coaching is not worthwhile. The problem is that coaching takes time, and […]

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Data Privacy Day

Today is Data Privacy Day led by the National Cyber Security Alliance, a non-profit focused on cyber security education for all online citizens. Data security is a major issue for all businesses. As a Software-as-a-Service (SaaS) company we not only look after our own data but that of our customers as well, and it is […]

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Part 2: The Perfection Paradox

In part two of the blog series on common mistakes, I would like to talk about what I see as a fairly common error when designing sales processes: the desire for perfection from the start. These managers often have a fairly complex sales process in mind. They have flow charts, complex routing rules, and elaborate […]

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The Efficiency Paradox

“CRM, in my opinion, is no more of a sales productivity tool than using Excel and Word are.” So states Nancy Nardin in a recent post where she outlines what she calls the “Efficiency Paradox” as related to CRM technology. This is obviously a statement designed to shock many. I am not one of them. […]

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National Entrepreneur Month and Global Entrepreneur Week

As many of you may already know November is National Entrepreneur Month in the US, giving us all an opportunity to talk about the importance of entrepreneurship to the economy. Entrepreneurs have changed the way we live and small business continues to contribute a large number of jobs to the economy. Here at VanillaSoft we […]

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